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Returns and Exchanges

How do I start a return or exchange?

To begin your return, visit our Return and Exchange Portal and have your order number and shipping zip code ready. You can also click "Return Order" from our FAQ page. ✅ Choose between a refund, exchange, or TRUEWERK store credit.✅ Receive a prepaid

Domestic Exchanges

We offer FREE size and color exchanges on all domestic orders within 60 days of the purchase date. The item must be unworn with tags attached. 👕 Exchanges Available For:✔️ Same item, different size or color✔️ For a different product or international

Returns

We offer FREE returns for domestic and international orders within 60 days of purchase. The item must be unworn with tags attached to qualify for a refund. 1️⃣ Visit our Return and Exchange Portal.2️⃣ Have your order number & shipping zip code ready.

Gift Return Policy

1️⃣ Visit our Return and Exchange Portal.2️⃣ Have your order number & shipping zip code ready.3️⃣ Select the gift return option for store credit.4️⃣ Print your prepaid shipping label and send back the original item. 🚫 Do not combine returns or excha

Final Sale Items

🚫 No refunds or exchanges are available for outlet or closeout sale items (e.g., warehouse sales). 🛑 Non-Returnable Items:Certain items cannot be returned or exchanged due to hygiene or other restrictions, including:. 📧 Questions? Contact Customer