ReturnsUpdated 20 days ago

Returns

We offer FREE returns for domestic and international orders within 60 days of purchase. The item must be unworn with tags attached to qualify for a refund.

How to Start a Return

Visit our Return and Exchange Portal.
Have your order number & shipping zip code ready.
Select a refund to your original payment method or TRUEWERK store credit.
Print your prepaid shipping label and send back the original item.

🚫 Do not combine returns or exchanges for different orders—they must be processed separately.

💳 Refund Processing

✔️ Once we receive we will verify your returned item(s) within 5 business days, then process your refund or store credit. 
✔️ Refunds may take up to 7 business days to process through your financial institution.
✔️ If the original payment method is unavailable, we’ll issue store credit for future purchases at TRUEWERK.com.

⚠️ Important Notes:

• All returns and exchanges are subject to inspection upon arrival.
• If an item is missing or not in acceptable condition, you may be responsible for the cost.

🔗 Click here to review our full return policy on TRUEWERK.com.