Domestic ExchangesUpdated a month ago

Domestic Exchanges

We offer FREE size and color exchanges on all domestic orders within 60 days of the purchase date. The item must be unworn with tags attached.

Exchanges Available For:
✔️ Same item, different size or color
✔️ For a different product or international exchanges, please return for store credit to purchase your desired item. 

How to Start an Exchange

Visit our Return and Exchange Portal.
Have your order number & shipping zip code ready.
Select a new size and/or color of the same product.
Print your prepaid shipping label and send back the original item.

🚫 Do not combine returns or exchanges for different orders—they must be processed separately.

Processing & Availability

✔️ Exchanges are subject to stock availability.
✔️ Once we receive and verify your return, we’ll ship your replacement.
✔️ If the item is no longer available, we’ll issue a refund to your original payment method.
🚫 Sale pricing cannot be extended to items that were not part of your original order.

⚠️ Important Notes:

• All returns and exchanges are subject to inspection upon arrival.
• If an item is missing or not in acceptable condition, you may be responsible for the cost.

🔗 Click here to review our full return policy on TRUEWERK.com.