Shop NowUpdated 2 minutes ago
What is Shop Now?
Shop Now lets you use your return credit on anything in the TRUEWERK catalog. Your credit is available as soon as you start your return, so you can pick out new gear right away instead of waiting on a refund.
How do I use Shop Now?
Visit our Truewerk Returns Portal and enter your order number and shipping ZIP code.
Select the item(s) you're returning and choose a return reason.
Choose Shop Now. You'll see the option when you select “return item”.
Add as many items as you need to your cart. Your return credit is applied automatically.
Review your order, enter payment information if needed and submit your return.
Ship your original item(s) back using the prepaid shipping label provided.
What can I shop for?
Anything in our catalog, not just a different size or color of the item you're returning. You can also return multiple items and pick out multiple new ones in the same transaction.
What if my new items cost more than my return credit?
You'll be asked to enter payment information for the difference before you submit your return. Payments are processed securely through Stripe and charged when your return is submitted. If your return is canceled or expires, that charge is refunded.
Do I have to pay sales tax?
Return credit does not cover sales tax, so you may owe a small tax difference even when your credit covers the price of your new items.
What if my new items cost less than my return credit?
You can choose to receive the remaining balance as a refund to your original payment method.
When will my new order ship?
Your new order is held until we receive your returned item(s). Once your return arrives, we'll promptly send your new gear. New items are subject to stock and availability.
Can I save my return credit for later?
No. Shop Now is only available while starting your return in the portal. If you'd rather shop later, choose TRUEWERK store credit as your return option instead.
Which items are eligible?
Shop Now is available on domestic U.S. orders within 60 days of purchase. Returned items must be unworn with original tags attached. Outlet, closeout and other final sale items are not eligible.
Can I return items from more than one order?
No, please start a separate return for each order. If you'd like to put the value of returns from multiple orders toward one purchase, submit each return separately and choose a gift card or refund as your return option.
What if my return is missing or not in acceptable condition?
All returns are subject to inspection upon arrival. If the product is missing or not in acceptable condition, you may be responsible for the cost.