Once you place your order, our warehouse team gets to work! Orders are typically picked, packed, and shipped within 1–2 business days, excluding weekends. Orders placed after 1:00 PM MST begin processing the following business day. If you place an or

<h3 data-start="192" data-end="219" id="isPasted">Before Your Order Ships</h3>Once you place your order, our warehouse team gets to work! Orders are typically picked, packed, and shipped within 1&#x2013;2 business days, excluding weekends. Orders placed after 1:00 PM MST begin processing the following business day. If you place an order after 1:00 PM MST on Friday, your order may not ship until the following Tuesday.You will receive an email and/or SMS notification with your tracking details as soon as your order ships.<hr data-start="681" data-end="684"><h3 data-start="686" data-end="736" id="how-to-check-your-order-status-before-it-ships">How to Check Your Order Status Before It Ships</h3>You can view your order status anytime at:&#xA0;<a data-start="785" data-end="839" rel="noopener" target="_new" href="https://tracking.truewerk.com">tracking.truewerk.com</a>Enter your email address, order number, or tracking number to see your current order status, including whether your order is still processing or preparing for shipment.<hr data-start="1015" data-end="1018"><h3 data-start="1020" data-end="1045" id="-once-your-order-ships"> Once Your Order Ships</h3>After your order has shipped, you will receive an email and/or SMS with your tracking number. You can continue to use&#xA0;<a data-start="1165" data-end="1219" rel="noopener" target="_new" href="https://tracking.truewerk.com">tracking.truewerk.com</a> for the most up-to-date tracking information and estimated delivery date.<hr data-start="1302" data-end="1305"><h3 data-start="1307" data-end="1329" id> </h3>

How do I track my order?

We aim to make receiving your order fast, smooth, and transparent. Below is an overview of shipping rates, timelines, and how to track your order from fulfillment through delivery. *Delivery times exclude weekends and holidays.Free shipping applies w

<h1 id="isPasted">TRUEWERK Shipping Policy</h1>We aim to make receiving your order fast, smooth, and transparent. Below is an overview of shipping rates, timelines, and how to track your order from fulfillment through delivery.<hr><h3 id="order-processing">Order Processing</h3><ul><li>Orders are picked, packed, and shipped within 1&#x2013;2 business days (Monday&#x2013;Friday).</li><li>Orders placed after 1:00 PM CST begin processing the next business day.</li><li>Orders placed after 1:00 PM CST on Fridays may not ship until the following Tuesday.</li></ul><hr><h3 id="shipping-rates--delivery-estimates-us">Shipping Rates &amp; Delivery Estimates (U.S.)</h3><table><thead><tr><th>Shipping Method</th><th style="width: 16.8531%;">Cost</th><th style="width: 27.0789%;">Delivery Time*</th></tr></thead><tbody><tr><td>Standard Ground (orders $89+)</td><td style="width: 16.8531%;">FREE</td><td style="width: 27.0789%;">7&#x2013;10 business days</td></tr><tr><td>Standard Ground (orders under $89)</td><td style="width: 16.8531%;">$9.95</td><td style="width: 27.0789%;">7&#x2013;10 business days</td></tr><tr><td>Expedited (orders under $1,999.99)</td><td style="width: 16.8531%;">$19.95</td><td style="width: 27.0789%;">2&#x2013;3 business days</td></tr><tr><td>Expedited ($2,000&#x2013;$9,999.99)</td><td style="width: 16.8531%;">$49.95</td><td style="width: 27.0789%;">3&#x2013;4 business days</td></tr><tr><td>Alaska &amp; Hawaii</td><td style="width: 16.8531%;">$29.95</td><td style="width: 27.0789%;">14&#x2013;21 business days</td></tr></tbody></table>*Delivery times exclude weekends and holidays. Free shipping applies within the contiguous U.S. and excludes Alaska and Hawaii. Orders above $9,999.99 are ineligible for free shipping.<hr><h3 id="carriers">Carriers</h3>We partner with all major carriers and route each shipment through the carrier best positioned to deliver fastest, based on ground vs. expedited service.<hr><h3 id="shipping-to-canada">Shipping to Canada</h3><ul><li>We currently ship internationally to Canada only.</li><li>Free shipping for Canadian orders over US $129 (after discounts).</li><li>US $19.95 for orders under US $129.</li><li>International orders are not eligible for expedited delivery.</li><li>Duties and taxes are calculated at checkout.</li><li>For international tracking or support, please contact <a href="https://passportglobal.com/track/" target="_blank" rel="noopener">Passport Customer Service</a> using the link in your shipping confirmation email.</li></ul><h3 id="shipping-rates--delivery-estimates-canada">Shipping Rates &amp; Delivery Estimates (Canada)</h3><table class="fr-table-selection-hover" style="margin-right: calc(26%); width: 74%;"><thead><tr><th>Method</th><th>Cost</th><th>Timing*</th></tr></thead><tbody><tr><td>Standard Ground (orders $129+ USD)</td><td>FREE</td><td>14&#x2013;21 business days</td></tr><tr><td>Standard Ground (under $129 USD)</td><td>$19.95 USD</td><td>14&#x2013;21 business days</td></tr></tbody></table><hr><h3 id="order-tracking--delivery-updates">Order Tracking &amp; Delivery Updates</h3>You will receive real-time updates via email and/or text message once your order ships.You can also check your status anytime using our branded tracking page:<a href="https://tracking.truewerk.com/" target="_blank">https://tracking.truewerk.com/</a>This page provides:<ul><li>Current package location</li><li>Estimated delivery date</li><li>Step-by-step transit updates</li></ul><hr><h3 id="additional-notes">Additional Notes</h3><ul><li>Shipping timelines are estimates and may be affected by carrier delays, weather, or peak season volume.</li></ul>

Shipping Policy

Yes! We offer free ground shipping on domestic orders of $100.00+ after discounts (excluding Hawaii & Alaska). Delivery Estimates:. 🚫 Free shipping is not available for orders over $9,999.99. For large orders, please refer to our Shipping Policy for

<h3 data-end="37" data-start="0" id="isPasted">Do You Offer Free Shipping?</h3>Yes! We offer free ground shipping on domestic orders of $100.00+ after discounts (excluding Hawaii &amp; Alaska).Delivery Estimates:<ul data-end="297" data-start="186"><li data-end="229" data-start="186" style="color: rgb(0, 0, 0); font-size: 14px;">Contiguous U.S.: 7-10 business days*</li><li data-end="297" data-start="230" style="color: rgb(0, 0, 0); font-size: 14px;">Hawaii &amp; Alaska:&#xA0;$29.95 shipping fee | 14-21 business days*</li><li data-end="297" data-start="230" style="color: rgb(0, 0, 0); font-size: 14px;">Canada: Free Shipping on orders $129+ after discounts.<ul style="font-size: initial;"><li data-end="297" data-start="230" style="color: rgb(0, 0, 0); font-size: 14px;">Standard Shipping:&#xA0;$19.95 for orders under $129. &#x1F6AB; Expedited shipping is not available for international orders. &#x1F4B0; Duties &amp; Fees &#x2013; Assessed at checkout.</li></ul></li></ul>&#x1F6AB; Free shipping is not available for orders over $9,999.99. For large orders, please refer to our <a data-end="426" data-start="406" href="#" rel="noopener">Shipping Policy</a> for available options.* Note: Add 1-2 business days for order processing.

Do you offer free shipping?

Our fulfillment center selects the fastest and most reliable carrier for your location to ensure the best delivery experience. Carriers We Use:. Most domestic ground shipments are sent via DHL, with Final Mile Delivery handled by USPS.

<h3 data-end="55" data-start="0" id="isPasted">Which Shipping Carrier Will Deliver My Order?</h3>Our fulfillment center selects the fastest and most reliable carrier for your location to ensure the best delivery experience.Carriers We Use:<ul data-end="260" data-start="217"><li data-end="260" data-start="217" style="color: rgb(0, 0, 0); font-size: 14px;">DHL, USPS, UPS, FedEx, OnTrac, and Passport</li></ul>Most domestic ground shipments are sent via DHL, with Final Mile Delivery handled by USPS.

What shipping providers do you use?

Currently, we ship to the United States and Canada. We’re working on expanding our international shipping options—stay tuned!. Please Note:  Orders shipped to Canada have a maximum order value of $2500.00 due to Customs regulations. For shipping or t

<h3 data-end="38" data-start="0" id="isPasted">Do You Ship Internationally?</h3>Currently, we ship to the United States and Canada. We&#x2019;re working on expanding our international shipping options&#x2014;stay tuned!<h3 data-end="207" data-start="173" id="canada-shipping-details">Canada Shipping Details:</h3><ul><li data-end="451" data-start="208">Free Shipping &#x2013; Orders $129+ (after discounts)</li><li data-end="451" data-start="208">Standard Shipping &#x2013; $19.95 for orders under $129</li><li data-end="451" data-start="208">Expedited shipping is not available</li><li data-end="451" data-start="208">Delivery Time &#x2013; 5-15 business days (plus 2 business days for processing)</li><li data-end="451" data-start="208">Duties &amp; Fees &#x2013; Assessed at checkout.</li></ul>Please Note:&#xA0; Orders shipped to Canada have a maximum order value of $2500.00 due to Customs regulations.&#xA0;&#xA0;For shipping or tracking questions, contact&#xA0;Passport Customer Service: &#x1F4E9; <a data-end="608" data-start="583" rel="noopener">help@passportshipping.com</a> or use the link in your email confirmation.

Do you ship internationally?

📦 Order Processing:. 📩 Tracking & Notifications:. 🚚 Delivery Estimates (After Shipment):. 🔄 DHL Final Mile Delivery:

<h3 data-end="47" data-start="0" id="isPasted">Order Processing &amp; Shipping Timelines</h3>&#x1F4E6; Order Processing:<ul data-end="378" data-start="76"><li data-end="196" data-start="76" style="color: rgb(0, 0, 0); font-size: 14px;">Orders are picked, packed, and shipped within 1-2 business days (Monday&#x2013;Friday, excluding federal holidays).</li><li data-end="276" data-start="197" style="color: rgb(0, 0, 0); font-size: 14px;">Orders placed after 1:00 PM MST begin processing the next business day.</li><li data-end="378" data-start="277" style="color: rgb(0, 0, 0); font-size: 14px;">Orders placed after 1:00 PM MST on Friday or over the weekend may not ship until Tuesday.</li></ul>&#x1F4E9; Tracking &amp; Notifications:<ul data-end="503" data-start="415"><li data-end="503" data-start="415" style="color: rgb(0, 0, 0); font-size: 14px;">You&apos;ll receive an email and/or SMS with a tracking number once your order ships.</li><li data-end="503" data-start="415" style="color: rgb(0, 0, 0); font-size: 14px;">Visit our tracking page at <a href="//tracking.truewerk.com">tracking.truewerk.com</a> for the most up to date shipping information along with an estimated delivery date.&#xA0;</li></ul>&#x1F69A; Delivery Estimates (After Shipment):<ul data-end="769" data-start="551"><li data-end="626" data-start="551" style="color: rgb(0, 0, 0); font-size: 14px;">Ground Shipping: 7-10 days (excluding weekends &amp; holidays).</li><li data-end="769" data-start="627" style="color: rgb(0, 0, 0); font-size: 14px;">Expedited Shipping:<ul data-end="769" data-start="657" style="color: initial; font-size: initial;"><li data-end="707" data-start="657" style="color: rgb(0, 0, 0); font-size: 14px;">Orders under $1,999.99: 3-4 business days.</li><li data-end="769" data-start="710" style="color: rgb(0, 0, 0); font-size: 14px;">Orders between $2,000 - $10,000: 4-5 business days.</li></ul></li></ul>&#x1F504; DHL Final Mile Delivery:<ul data-end="1146" data-start="805"><li data-end="890" data-start="805" style="color: rgb(0, 0, 0); font-size: 14px;">If your order ships via DHL, final delivery is typically handled by USPS.</li><li data-end="1074" data-start="891" style="color: rgb(0, 0, 0); font-size: 14px;">Tracking Delay Notice: There may be a brief delay in tracking updates while your package transfers from DHL to USPS, but updates will resume with the same tracking number.</li><li data-end="1146" data-start="1075" style="color: rgb(0, 0, 0); font-size: 14px;">USPS may deliver your package to your mailbox or parcel locker.</li></ul>

How long will it take to get my order?

📦 Flat Rate Shipping: $29.95📆 Delivery Time: 14-21 business days (excluding weekends & holidays). 🚚 Order Processing:

<h3 data-end="37" data-start="0" id="isPasted">Shipping to Hawaii &amp; Alaska</h3>&#x1F4E6; Flat Rate Shipping: $29.95 &#x1F4C6; Delivery Time: 14-21 business days (excluding weekends &amp; holidays)&#x1F69A; Order Processing:<ul data-end="461" data-start="187"><li data-end="279" data-start="187" style="color: rgb(0, 0, 0); font-size: 14px;">Orders are picked, packed, and shipped within 1-2 business days (Monday&#x2013;Friday).</li><li data-end="359" data-start="280" style="color: rgb(0, 0, 0); font-size: 14px;">Orders placed after 1:00 PM MST begin processing the next business day.</li><li data-end="461" data-start="360" style="color: rgb(0, 0, 0); font-size: 14px;">Orders placed after 1:00 PM MST on Friday or over the weekend may not ship until Tuesday.</li></ul>

How much does it cost to ship to Hawaii or Alaska?

✅ Yes! We ship to P.O. boxes for orders placed with ground shipping.🚫 Expedited shipping requires a physical address for delivery.

<h3 data-end="36" data-start="0" id="isPasted">&#x2705; Yes! We ship to P.O. boxes for orders placed with&#xA0;ground shipping. &#x1F6AB; Expedited shipping requires a physical address for delivery.</h3>

Do you ship to a P.O. Boxes?

Need help fast? Chat with a live agent 7 days a week for the quickest response.

Email us at Proservice@truewerk.com 
Please allow 24 hours for a response

Shipping and Tracking