Shipping PolicyUpdated 8 hours ago
TRUEWERK Shipping Policy
We aim to make receiving your order fast, smooth, and transparent. Below is an overview of shipping rates, timelines, and how to track your order from fulfillment through delivery.
Order Processing
- Orders are picked, packed, and shipped within 1–2 business days (Monday–Friday).
- Orders placed after 1:00 PM CST begin processing the next business day.
- Orders placed after 1:00 PM CST on Fridays may not ship until the following Tuesday.
Shipping Rates & Delivery Estimates (U.S.)
| Shipping Method | Cost | Delivery Time* |
|---|---|---|
| Standard Ground (orders $89+) | FREE | 7–10 business days |
| Standard Ground (orders under $89) | $9.95 | 7–10 business days |
| Expedited (orders under $1,999.99) | $19.95 | 2–3 business days |
| Expedited ($2,000–$9,999.99) | $49.95 | 3–4 business days |
| Alaska & Hawaii | $29.95 | 14–21 business days |
*Delivery times exclude weekends and holidays.
Free shipping applies within the contiguous U.S. and excludes Alaska and Hawaii.
Orders above $9,999.99 are ineligible for free shipping.
Carriers
We partner with all major carriers and route each shipment through the carrier best positioned to deliver fastest, based on ground vs. expedited service.
Shipping to Canada
- We currently ship internationally to Canada only.
- Free shipping for Canadian orders over US $129 (after discounts).
- US $19.95 for orders under US $129.
- International orders are not eligible for expedited delivery.
- Duties and taxes are calculated at checkout.
- For international tracking or support, please contact Passport Customer Service using the link in your shipping confirmation email.
Shipping Rates & Delivery Estimates (Canada)
| Method | Cost | Timing* |
|---|---|---|
| Standard Ground (orders $129+ USD) | FREE | 14–21 business days |
| Standard Ground (under $129 USD) | $19.95 USD | 14–21 business days |
Order Tracking & Delivery Updates
You will receive real-time updates via email and/or text message once your order ships.
You can also check your status anytime using our branded tracking page:
https://tracking.truewerk.com/
This page provides:
- Current package location
- Estimated delivery date
- Step-by-step transit updates
Additional Notes
- Shipping timelines are estimates and may be affected by carrier delays, weather, or peak season volume.