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Order Management and Order Issues

Change Shipping Address

You can update your shipping address within 30 minutes of placing your order. 1️⃣ Open your order confirmation email.2️⃣ Click “View order status.”3️⃣ Select “Edit order,” then tap “Change” on the next screen.4️⃣ Enter your new shipping address and c

Cancel or change an order

We begin processing your order immediately to ensure the fastest delivery possible. Because of this, we’re unable to make changes to the products, sizes, or payment method once the order is placed. We’re happy to help! Our Colorado-based Customer Ser

How do I handle an order that was marked delivered but not received?

🚚 Carriers sometimes mark packages as "delivered" early, but they typically arrive within one business day. ✔️ Mailboxes & Parcel Lockers – DHL uses USPS for final mile delivery, meaning your package may be in your mailbox or parcel locker.✔️ With N

Damaged Order

If your order is lost or damaged, please don’t hesitate to reach out—we’re happy to assist!. 🕘 Hours of Operation:. 📞 How to Reach Us:💬 Chat: Click the "Chat with Us" icon at TRUEWERK.com.📧 Email: [email protected] (we’ll respond within one