Order Management and Order Issues
Change Shipping Address
You can update your shipping address within 30 minutes of placing your order. Open your order confirmation email.Click “View order status.”Select the order you'd like to edit the shipping address for from the list. Then select “Edit order,” then tap
Cancel or change an order
We begin processing your order immediately to ensure the fastest delivery possible. Because of this, we’re unable to make changes to the products, sizes, or payment method once the order is placed.
How do I handle an order that was marked delivered but not received?
Carriers sometimes mark packages as "delivered" early, but they typically arrive within one business day. ✔️ Mailboxes & Parcel Lockers – DHL uses USPS for final mile delivery, meaning your package may be in your mailbox or parcel locker.✔️ With Neig
Damaged Order
If your order is lost or damaged, please don’t hesitate to reach out—we’re happy to assist!