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Customer Service Hours: Monday–Friday, 11 AM–4 PM (MST)

TRUEWERK

<h3 data-end="55" data-start="0" id="isPasted"><strong data-end="53" data-start="4"><span style="color: rgb(0, 0, 0);">&#x1F4E6;</span><span style="font-size: 16px; color: rgb(0, 0, 0);"> Lost or Damaged Order? We&#x2019;re Here to Help!</span></strong></h3><p data-end="154" data-start="57"><span style="color: rgb(0, 0, 0);">If your order is <strong data-end="93" data-start="74">lost or damaged</strong>, please don&#x2019;t hesitate to reach out&#x2014;we&#x2019;re happy to assist!</span></p><h3 data-end="205" data-start="156" id="you-can-chat-with-a-live-agent-by-clicking-chat-with-us-and-well-be-happy-to-help">You can chat with a live agent by clicking &quot;Chat with us&quot; and we&apos;ll be happy to help!&#xA0;</h3>

If your order is lost or damaged, please don’t hesitate to reach out—we’re happy to assist!

Damaged Order

Order Management and Order Issues

Change Shipping Address

Cancel or change an order

How do I handle an order that was marked delivered but not received?

How do I start a return or exchange?

Domestic Exchanges

Returns

Gift Return Policy

Final Sale Items

Returns and Exchanges

Shipping Policy

Do you offer free shipping?

What shipping providers do you use?

Do you ship internationally?

How long will it take to get my order?

How do I track my order?

How much does it cost to ship to Hawaii or Alaska?

Do you ship to a P.O. Boxes?

Shipping and Tracking

Do you offer a new customer discount?

Do you offer a discount to military service members, first responders, teachers, students, etc.?

Do you offer a rewards program?

Rewards Program Overview

How do I redeem my loyalty points?

How many reward points can be redeemed at a time?

Is there a minimum purchase requirement to redeem my rewards points?

When will I get my points and why hasn’t my tier changed?

When is your next Master VIP Tier Giveaway?

Do my Rewards Points expire?

Do you offer business discounts or uniform systems?

Why can’t I use my rewards points and my promo code together?

ID.me Help

Can I apply a discount to my order after it's been placed?

Promotional Terms and Conditions

Discounts and Deals

What is the difference between the Tech Line (TLine) WerkPants?

How do your clothes fit?

How should I wash, dry and treat stains on my gear?

How do I remove odor/sweat smell from B1?

What does “Performance” mean in workwear?

How does the Layering System work?

Where are your products manufactured?

Do you offer inhouse decoration or embroidery services?

When are you expecting a restock?

Do you make FR gear?

DWR Treatment and Compliance

Sizing, About the Gear and Care Instructions

Do you have a warranty?

My questions aren't on this list...

How do I unsubscribe from marketing emails or SMS messages?

Do you sell TRUEWERK anywhere other than truewerk.com?

Contact Us and Hours of Operation

How do I get in touch with a specific department?

Warranty and Help

📦 Lost or Damaged Order? We’re Here to Help!

You can chat with a live agent by clicking "Chat with us" and we'll be happy to help! 

Damaged OrderUpdated 20 days ago

📦 Lost or Damaged Order? We’re Here to Help!

You can chat with a live agent by clicking "Chat with us" and we'll be happy to help!