How do I handle an order that was marked delivered but not received?Updated 2 months ago

📦 My Package Says "Delivered" But I Haven't Received It—What Should I Do?

🚚 Carriers sometimes mark packages as "delivered" early, but they typically arrive within one business day.

📍 Where to Check First:

✔️ Mailboxes & Parcel Lockers – DHL uses USPS for final mile delivery, meaning your package may be in your mailbox or parcel locker.
✔️ With Neighbors – If you live in a shared building or community, check with neighbors in case it was misdelivered.

📌 If your package has not arrived after a full business day, please contact us and we’ll investigate with the carrier or arrange a replacement if needed.

💬 Contact Our Customer Service Team

We're here to help 7 days a week!

🕘 Hours of Operation:

• Monday–Friday: 7:00 AM – 7:00 PM MST
• Saturday–Sunday: 9:00 AM – 5:00 PM MST

💬 Chat: Visit TRUEWERK.com and click “Chat with Us”.
📧 Email: [email protected]

🎉 TRUEWERK Holiday Closures

Please note that TRUEWERK and our fulfillment center will be closed on the following holidays, which may affect order processing, fulfillment times, and delivery:

• New Year's Day (January 1st)
• Martin Luther King Jr. Day
• President's Day
• Memorial Day
• Juneteenth (June 19th)
• Labor Day
• Indigenous People's Day
• Veteran's Day
• Thanksgiving Day
• Christmas Day

Thank you for your understanding!