TRUEWERK

<article data-scroll-anchor="true" data-testid="conversation-turn-109" dir="auto"><h6 id> </h6><h3 data-end="39" data-start="0" id="-order-processing--changes">&#x1F4E6; Order Processing &amp; Changes</h3>We begin processing your order immediately to ensure the fastest delivery possible. Because of this, we&#x2019;re unable to make changes to the products, sizes, or payment method once the order is placed.<h3 data-end="251" data-start="216" id="-need-to-make-a-change">&#x1F504; Need to Make a Change?</h3><ul data-end="468" data-start="252"><li data-end="359" data-start="252" style="color: rgb(0, 0, 0);">You can update your shipping address for up to 30 mins&#xA0;from the order being placed. Click <a class="fr-strong" href="https://truewerk.com/pages/faq?hcUrl=%2Fen-US%2Fchange-shipping-address-489526">here</a> for steps.&#xA0;</li><li data-end="359" data-start="252" style="color: rgb(0, 0, 0);">Once your order ships, you can start an exchange through our <a class="fr-strong" data-end="354" data-start="325" href="https://truewerk.loopreturns.com/#/" rel="noopener noreferrer" target="_blank">Returns &amp; Exchanges page</a>.</li><li data-end="468" data-start="360" style="color: rgb(0, 0, 0);">&#x1F4AC; Have an urgent question? Our support team is happy to help&#x2014;chat with an agent for assistance.</li></ul><hr>We&#x2019;re happy to help! Our Colorado-based Customer Service Team is available 7 days a week to assist you.&#x1F558; Customer Service Hours:<ul data-end="397" data-start="204"><li data-end="326" data-start="204" style="color: rgb(0, 0, 0);">Live Chat &amp; Email:<ul data-end="326" data-start="233" style="color: initial;"><li data-end="277" data-start="233" style="color: rgb(0, 0, 0);">Monday&#x2013;Friday: 7:00 AM &#x2013; 7:00 PM MST</li><li data-end="326" data-start="280" style="color: rgb(0, 0, 0);">Saturday&#x2013;Sunday: 9:00 AM &#x2013; 5:00 PM MST</li></ul></li><li data-end="397" data-start="327" style="color: rgb(0, 0, 0);">Phone Support:<ul data-end="397" data-start="352" style="color: initial;"><li data-end="397" data-start="352" style="color: rgb(0, 0, 0);">Monday&#x2013;Friday: 11:00 AM &#x2013; 4:00 PM MST</li></ul></li></ul>&#x1F4DE;&#xA0;Phone: (877)-779-9495 (limited staffing, no phone orders) &#x1F4AC; Chat: Visit <a data-end="502" data-start="485" href="#" rel="noopener">TRUEWERK.com</a> and click the&#xA0;&quot;Chat with Us&quot; icon for the fastest response. &#x1F4E7; Email: <a data-end="650" data-start="583" rel="noopener">Proservice@Truewerktools.com</a> (we&#x2019;ll respond within one business day).For the quickest assistance, we recommend Live Chat on TRUEWERK.com.</article>

We begin processing your order immediately to ensure the fastest delivery possible. Because of this, we’re unable to make changes to the products, sizes, or payment method once the order is placed. We’re happy to help! Our Colorado-based Customer Ser

Cancel or change an order

Order Management and Order Issues

Change Shipping Address

How do I handle an order that was marked delivered but not received?

Damaged Order

How do I start a return or exchange?

Domestic Exchanges

Returns

Gift Return Policy

Final Sale Items

Returns and Exchanges

Shipping Policy

Do you offer free shipping?

What shipping providers do you use?

Do you ship internationally?

How long will it take to get my order?

How do I track my order?

How much does it cost to ship to Hawaii or Alaska?

Do you ship to a P.O. Boxes?

Shipping and Tracking

Do you offer a new customer discount?

Do you offer a discount to military service members, first responders, teachers, students, etc.?

Do you offer a rewards program?

Rewards Program Overview

How do I redeem my loyalty points?

How many reward points can be redeemed at a time?

Is there a minimum purchase requirement to redeem my rewards points?

When will I get my points and why hasn’t my tier changed?

When is your next Master VIP Tier Giveaway?

Do my Rewards Points expire?

Do you offer business discounts or uniform systems?

Why can’t I use my rewards points and my promo code together?

ID.me Help

Can I apply a discount to my order after it's been placed?

Promotional Terms and Conditions

Discounts and Deals

What is the difference between the Tech Line (TLine) WerkPants?

How do your clothes fit?

How should I wash, dry and treat stains on my gear?

How do I remove odor/sweat smell from B1?

What does “Performance” mean in workwear?

How does the Layering System work?

Where are your products manufactured?

Do you offer inhouse decoration or embroidery services?

When are you expecting a restock?

Do you make FR gear?

DWR Treatment and Compliance

Sizing, About the Gear and Care Instructions

Do you have a warranty?

My questions aren't on this list...

How do I unsubscribe from marketing emails or SMS messages?

Do you sell TRUEWERK anywhere other than truewerk.com?

Contact Us and Hours of Operation

How do I get in touch with a specific department?

Warranty and Help

📦 Order Processing & Changes

🔄 Need to Make a Change?

Cancel or change an orderUpdated 2 months ago

📦 Order Processing & Changes

🔄 Need to Make a Change?