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Warranty and Help

Do you have a warranty?

Our gear is Built like it matters — because it does. And we stand behind it. If something doesn’t hold up the way it should, we’ll make it right. We offer a 365-day product warranty from the original purchase date on manufacturing defects, material f

My questions aren't on this list...

We’re happy to help! Our Colorado-based Customer Service Team is available Monday-Friday to assist you. 🕘 Customer Service Hours:. 💬 Chat: Visit TRUEWERK.com and click the "Chat with Us" icon for the fastest response. 📧 Email: Proservice@Truewerkt

How do I unsubscribe from marketing emails or SMS messages?

We’re sad to see you go, but we understand! Here’s how to unsubscribe or update your contact preferences:. 📩 Unsubscribe from Marketing Emails: Scroll to the bottom of any TRUEWERK marketing email and select “unsubscribe”. 📱 Stop Marketing SMS Mess

Where can I purchase TRUEWERK gear?

🚨 Beware of scams and unauthorized resellers!If you receive an email or see an ad that seems suspicious, we recommend navigating directly to www.truewerk.com using your internet browser to confirm you’re on our official site before making a purchase

Contact Us and Hours of Operation

We’re happy to help! Our Colorado-based Customer Service Team is available 7 days a week to assist you. 🕘 Customer Service Hours:. 💬 Chat: Visit TRUEWERK.com and click the "Chat with Us" icon for the fastest response. 📧 Email: Proservice@Truewerkt

How do I get in touch with a specific department?

If you need to connect with a specific department, reach out to our Customer Support Team with your information. ✅ How It Works:. 📧 Email: [email protected]💬 Chat: Visit TRUEWERK.com and click the "Chat with Us" icon.