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Warranty and Help

Do you have a warranty?

✅ Absolutely! If your gear doesn’t live up to your expectations, we’ll exchange it for up to 365 days from the original purchase date. 🛠 If your order was placed within the last 60 days:. 📌 If your order is older than 60 days but within 1 year, ple

My questions aren't on this list...

We’re happy to help! Our Colorado-based Customer Service Team is available 7 days a week to assist you. 🕘 Customer Service Hours:. 📞 Phone: (877)-779-9495 (limited staffing, no phone orders)💬 Chat: Visit TRUEWERK.com and click the "Chat with Us" i

How do I unsubscribe from marketing emails or SMS messages?

We’re sad to see you go, but we understand! Here’s how to unsubscribe or update your contact preferences:. 📩 Unsubscribe from Marketing Emails: Scroll to the bottom of any TRUEWERK marketing email and select “unsubscribe”. 📱 Stop Marketing SMS Mess

Do you sell TRUEWERK anywhere other than truewerk.com?

🛒 TRUEWERK gear is only sold on:. 🚨 Beware of scams and unauthorized resellers!If you receive an email or see an ad that seems suspicious, we recommend:✅ Navigating directly to www.truewerk.com using your internet browser to confirm you’re on our o

Contact Us and Hours of Operation

Hours of Operation and Contact Information for Customer Service:. Our Customer Service Team is here to help 7 days a week! Based in Colorado, we're available via Live Chat and Email during the following hours:. To chat with us, simply visit TRUEWERK.

How do I get in touch with a specific department?

If you need to connect with a specific department, reach out to our Customer Support Team with your information. ✅ How It Works:. 📧 Email: [email protected]💬 Chat: Visit TRUEWERK.com and click the "Chat with Us" icon.