Do you have a warranty?Updated 2 months ago
Does TRUEWERK Offer a Warranty?
✅ Absolutely! If your gear doesn’t live up to your expectations, we’ll exchange it for up to 365 days from the original purchase date.
How to Initiate a Warranty Exchange
🛠 If your order was placed within the last 60 days:
- Visit our Return Portal.
- Enter your order number and the zip code where it was shipped.
- Select "Warranty" as the reason code.
📌 If your order is older than 60 days but within 1 year, please contact our Customer Service Team for a warranty replacement.
📌 Please Note:
- Our warranty does not cover paint stains or other stains caused by normal job site wear and tear.
- Need stain removal tips? Check out the Care Instructions section in our Help Center.
Our Colorado-based Customer Service Team is available 7 days a week.
🕘 Hours of Operation:
- Monday–Friday: 7:00 AM – 7:00 PM MST
- Saturday–Sunday: 9:00 AM – 5:00 PM MST
💬 Chat: Visit TRUEWERK.com and click the "Chat with Us" icon.
📧 Email: [email protected] (we’ll respond within one business day).