TRUEWERK

Hours of Operation and Contact Information for Customer Service:Our Customer Service Team is here to help 7 days a week! Based in Colorado, we&apos;re available via Live Chat and Email during the following hours:<ul><li style="color: rgb(0, 0, 0);">Monday - Friday: 7:00 AM - 7:00 PM MST</li><li style="color: rgb(0, 0, 0);">Saturday - Sunday: 9:00 AM - 5:00 PM MST</li></ul>To chat with us, simply visit TRUEWERK.com and click on the &quot;Chat with us&quot; icon. Alternatively, you can reach us by email at <a rel="noopener">Proservice@Truewerktools.com</a>.For phone assistance, call us at (877)-779-9495. Our phone lines are open Monday-Friday from 11:00 AM - 4:00 PM MST. Please note, we are unable to process orders over the phone and have limited staffing. For the fastest response please chat with us on TRUEWERK.com.&#xA0;&#xA0;<hr>TRUEWERK Holiday Closures:Please be aware that TRUEWERK and our fulfillment center will be closed on the following holidays, which may affect order processing and fulfillment times:<ul><li style="color: rgb(0, 0, 0);">New Year&apos;s Day (January 1st)</li><li style="color: rgb(0, 0, 0);">Martin Luther King Jr. Day</li><li style="color: rgb(0, 0, 0);">President&apos;s Day</li><li style="color: rgb(0, 0, 0);">Memorial Day</li><li style="color: rgb(0, 0, 0);">Juneteenth (June 19th)</li><li style="color: rgb(0, 0, 0);">Labor Day</li><li style="color: rgb(0, 0, 0);">Indigenous People&apos;s Day</li><li style="color: rgb(0, 0, 0);">Veteran&apos;s Day</li><li style="color: rgb(0, 0, 0);">Thanksgiving Day</li><li style="color: rgb(0, 0, 0);">Christmas Day</li></ul>Thank you for your understanding!

Hours of Operation and Contact Information for Customer Service:. Our Customer Service Team is here to help 7 days a week! Based in Colorado, we're available via Live Chat and Email during the following hours:. To chat with us, simply visit TRUEWERK.

Contact Us and Hours of Operation

Warranty and Help

Change Shipping Address

Cancel or change an order

How do I handle an order that was marked delivered but not received?

Damaged Order

Order Management and Order Issues

How do I start a return or exchange?

Domestic Exchanges

Returns

Gift Return Policy

Final Sale Items

Returns and Exchanges

Shipping Policy

Do you offer free shipping?

What shipping providers do you use?

Do you ship internationally?

How long will it take to get my order?

How do I track my order?

How much does it cost to ship to Hawaii or Alaska?

Do you ship to a P.O. Boxes?

Shipping and Tracking

Do you offer a new customer discount?

Do you offer a discount to military service members, first responders, teachers, students, etc.?

Do you offer a rewards program?

Rewards Program Overview

How do I redeem my loyalty points?

How many reward points can be redeemed at a time?

Is there a minimum purchase requirement to redeem my rewards points?

When will I get my points and why hasn’t my tier changed?

When is your next Master VIP Tier Giveaway?

Do my Rewards Points expire?

Do you offer business discounts or uniform systems?

Why can’t I use my rewards points and my promo code together?

ID.me Help

Can I apply a discount to my order after it's been placed?

Promotional Terms and Conditions

Discounts and Deals

What is the difference between the Tech Line (TLine) WerkPants?

How do your clothes fit?

How should I wash, dry and treat stains on my gear?

How do I remove odor/sweat smell from B1?

What does “Performance” mean in workwear?

How does the Layering System work?

Where are your products manufactured?

Do you offer inhouse decoration or embroidery services?

When are you expecting a restock?

Do you make FR gear?

DWR Treatment and Compliance

Sizing, About the Gear and Care Instructions

Do you have a warranty?

My questions aren't on this list...

How do I unsubscribe from marketing emails or SMS messages?

Do you sell TRUEWERK anywhere other than truewerk.com?

How do I get in touch with a specific department?

Contact Us and Hours of OperationUpdated 2 months ago