Need help fast? Chat with a live agent 7 days a week for the quickest response.

Email us at Proservice@truewerk.com 
Please allow 24 hours for a response

Our phone support is available with limited staffing.
Customer Service Hours: Monday–Friday, 11 AM–4 PM (MST)

TRUEWERK

Find answers to common questions about TRUEWERK orders, shipping, sizing, returns, product features, and more. Get support and shop with confidence.

TRUEWERK Support

We're working on your order now! Orders are typically picked, packed, and shipped within 1-2 days, excluding weekends. 

Orders made after 1:00 PM MST, begin processing the following day. If you place an order after 1:00 PM MST on Friday, your order may not be shipped until the following Tuesday. You will receive an email and/or SMS notification once your order has shipped with a tracking number. 

When are you expecting a restock?

📏 How do I choose the right size?

Get more information

Order Management and Order Issues

Returns and Exchanges

Shipping and Tracking

Discounts and Deals

Sizing, About the Gear and Care Instructions

Warranty and Help

Get support